This Privacy Policy explains how Listio.co.uk (“we”, “us”, “our”) collects, processes, stores, and protects personal data when you use our website https://www.listio.co.uk/ (“Website”) and our services (“Services”).

1. Data Controller

Listio.co.uk is the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Process

We may process the following personal data:

• Name

• Email address

• Phone number

• Account details and login information

• Subscription and payment information (excluding full card details)

• Transaction history

• Communications and customer support enquiries

• Technical data (IP address, device type, browser, operating system)

• Security and fraud-prevention related data

We do not knowingly process special category (sensitive) personal data.

3. Purpose and Legal Basis

We process personal data for the following purposes:

• Providing and administering the Services

• Managing user accounts, subscriptions, and payments

• Communicating with users

• Preventing fraud and misuse of the Services

• Complying with legal obligations

Processing is based on performance of a contract, legal obligation, legitimate interests, or your consent where required. Processing necessary for the performance of a contract may continue even if consent is withdrawn.

Our legitimate interests include operating, improving, and securing our Services, preventing fraud, and ensuring a safe platform for users.

4. Payments

Payments are handled by external payment service providers. We do not store full payment card details on our systems.

5. Sharing of Personal Data

We may share personal data with:

• Service providers who help us operate the Website and Services

• Professional advisers (e.g. legal, accounting) where necessary

• Law enforcement or regulatory authorities where required by law

All service providers are required to process personal data in accordance with applicable data protection laws and appropriate safeguards.

6. International Transfers

Personal data may be transferred outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or transfers to countries recognised as providing adequate protection.

7. Data Retention

We retain personal data for as long as necessary to:

• Provide the Services

• Comply with legal and regulatory obligations

• Meet accounting and tax requirements

• Prevent fraud and resolve disputes

Some data may be retained after account closure where required for legal or legitimate business purposes.

8. Cookies

The Website uses cookies and similar technologies for functionality, security, and analytics. You can manage cookie preferences through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Request restriction of processing

• Request transfer of your data (data portability)

• Object to certain processing activities

These rights may be limited in certain circumstances, for example where we are legally required to retain data.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no system can be guaranteed to be completely secure.

11. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Website and Services after changes take effect constitutes acceptance of the updated policy.

13. Contact

For questions about this Privacy Policy or how we process your personal data, please contact:

support@listio.co.uk